Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can return it, simply ship the item back for exchange or refund. If you have any questions about our guarantee, please, email us at info@purecarbon.co, or call us at (650) 242-5507.
RETURNS AND EXCHANGES
Returns and exchanges can be made by mail. Please call our Service Center, if you wish to return or cancel an order placed online.
RETURNING BY MAIL
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
Outside the US: At this point Everyday Olympian Inc. is not shipping nor accepting returns internationally.
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by Everyday Olympian Inc.
Please note: Our Processing Center cannot accept returns in person. Mail returns to: 1325 Howard Avenue, Suite 256, Burlingame, CA 94010.